Unlimittoys

Unlimit Toys wants our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you purchased from Unlimit Toys, you may return New and Unused merchandise within 30 days for a full refund, exchange, or store credit. New and unused merchandise must be returned with their original packaging. If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund you for the full amount of your order minus any fees associated with your package.

You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone at +626181361129867, Monday thru Friday, 9 a.m. to 6 p.m. GMT+7.

Please send returned product merchandise to:

	UNLIMIT TOYS
	RMA# (this is the number we give you)
	Komp. Bumi Indah Blok C No. 25 Nagoya

	Batam 29342. Indonesia

Shipping and Handling
We pride ourselves for being able to get most orders that are placed by 12:00pm Noon (GMT+7) shipped out the very same day (We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the Indonesia. You will have several shipping options to choose from through FedEx or Express Mail Service (EMS). With EMS, we always use delivery confirmation with domestic shipping and packages are insured. FedEx and EMS shipments have tracking and are insured.

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Please note that on most orders over $250 a signature may be required before delivery person can release the package. You must contact us if you would like to request that we ship your package without a signature required.

Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form (we'll send it by email as soon as you confirm us) and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us. Please complete our Lost Package Claim Form and mail or fax it to us for our review.